Berkman Center for Internet & Society at Harvard University | Interoperability Case Studies | August 15, 2013 | By Manik Suri

Open311 is a state-of-the-art technology platform that provides a uniform base to expand existing “311” services, which provide information tracking and monitoring in cities around the world. Over the past decade, these 311 services have allowed cities to respond to millions of citizen-generated inputs, creating better and smarter governance. This paper applies “interoperability” theory to consider the promises and perils of Open311, explaining how we can unlock the full potential of this powerful civic technology platform in the future. Read the full piece here.